Account, Payouts, and Bonuses
1. Your Member Account
1.1. Registration and Opening of Your Member Account:
1.1.1. In order for You to place bets using any of the Websites, You must first personally register with Us and open an account (""Member Account"").
1.1.2. You are allowed only one Member Account. If You attempt to open more than one Member Account, all accounts You try to open will be blocked or closed, and any bets or winnings from these accounts will be voided at the discretion of the casino administration.
1.1.3. You must enter all mandatory information requested into Your registration form, particularly your identity, address, and contact details, including a valid email address, Your place of residence, phone number, date of birth, and relevant payment information. All of this information must be true and correct. The use of PO Box addresses as Your place of residence is not permitted. It is Your sole responsibility to ensure that the information You provide is true, complete, and correct. You are hereby notified that We carry out verification procedures, and Your Member Account may be blocked or closed if we find that You have supplied false or misleading information and/or documents.
1.1.4. If You notice that You have more than one registered Member Account, You must notify Us immediately. Failure to do so may lead to Your Member Account being blocked for access.
1.1.5. As part of the registration process, You will have to choose a username and password for Your login to the Website(s). It is Your sole and exclusive responsibility to ensure that Your login details are kept secure. You must not disclose Your login details to anyone. We are not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, active or passive, of Your login details to any third party.
1.1.6. You are not allowed to transfer funds from Your Account to other players, receive money from other players into your Account, or transfer, sell, and/or acquire user accounts.
1.1.7. We reserve the right to refuse or close a Member Account at Our sole discretion.
1.1.8. We reserve the right to declare a wager void, partially or in full, if We, at Our own discretion, deem it obvious that there was an error, mistake, misprint, or technical error on the pay-table, odds, or software.
1.1.9. We reserve the right to verify users' payment cards by authorizing a charge of 1 EUR (or the equivalent in your currency) for a period of one to three business days. The aforementioned amount will then be returned to the cardholder's account.
1.1.10. We reserve the right to cancel winnings and suspend the game account if the Player cannot provide the Company with documents to verify their identity upon the Company's request.
1.2. Deposits into your Member Account
1.2.1. You may only have one account on this website, registered in Your own name. Any other accounts in Your name on this Website will be considered duplicates and will be closed immediately. The Company may also, at its discretion, void all bets placed in the duplicate accounts. Should the Company decide to leave one account open, it will be the first account that You opened. Your remaining deposits, if any, will be transferred to this account, subject to reasonable charges. If You have gained or accrued any returns, winnings, or bonuses in Your Duplicate Account, they will be canceled, and the deposits will be transferred to Your first account. If You would like to open another account, please contact Our Customer Support. In the case of opening another account, the previous one will be closed. If You wish to close your existing Account, please contact Our Customer Support. Otherwise, keep Your account details up-to-date.
1.2.2. We may charge assigned fees for processing deposits depending on the selected method. Please see Our Website for the current fee structure. From time to time, We will assign minimum and maximum deposit levels as specified on the Websites.
1.2.3. To deposit funds into Your Member Account, You can use any of the methods specified on the relevant pages of the Websites, as may be amended from time to time. Details regarding the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites.
1.2.4. We reserve the right to use additional procedures and means to verify Your identity when effecting deposits into Your Member Account.
Below is a non-exhaustive list of required documents:
- Valid ID (Driver License, Passport, or National identity card);
- Utility Bill – showing full name, address, and date, proving residence;
- Debit/Credit Cards – a photo of the front and back;
- Bank Statement – an internet bank screenshot of a suitable page;
- E-Wallet: For deposits or withdrawals to e-wallets such as Skrill or Neteller, We may request a screenshot of Your "profile", showing your User ID/registered email and name. We may also request a screenshot of a specific transaction from this method.
1.2.5. Once the transaction has been completed, the funds will be immediately withdrawn from Your account and the assigned credit card.
1.2.6. You acknowledge and agree that payment providers, who exclusively offer payment processing services for the products and services available on the Website, along with their affiliates or brands, have not made and will not make any warranties or representations regarding the goods and/or services provided by Us. They shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage, including but not limited to indirect or consequential loss or damage, or any loss or damage whatsoever arising from or in connection with the products and/or services we provide to You. Our business relationship with such payment providers is exclusively related to payment processing.
1.3. Inactive and Dormant Member Accounts
1.3.1. An Inactive Account is a Member Account that has not recorded any login or logout activity for a period exceeding twelve (12) consecutive months. If Your Member Account is deemed to be inactive, the Operator reserves the right to charge a monthly administrative fee of 5 EUR or the equivalent in another currency (or the current balance of Your Member Account, whichever is less) as long as your Member Account's balance remains positive. You authorize the Operator to debit this fee from Your Member Account at the beginning of the month following the day on which Your Member Account is deemed inactive, and at the beginning of every subsequent month that Your Member Account remains inactive. The Operator will stop deducting the fee if the account balance reaches zero or if the account is reactivated.
1.4. Closing of Member Accounts
1.5. If You wish to close your Member Account, You may do so at any time by contacting customer support in writing. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In cases where the closure of the Account is related to concerns about possible gambling addiction, the Member should indicate this.
1.6. We reserve the right to terminate Our relationship and block or close Your account at Our sole discretion due to Responsible Gambling concerns.
2.1. Withdrawals will be processed to Your bank account or other withdrawal methods available from the Website. We may charge assigned fees for processing these withdrawals. Please refer to Our Website for the current fee structure. Withdrawals will typically be credited back using the same method You have previously used for deposits, when possible. Please note that withdrawal payments can only be made in the name of, and to, the registered holder of the Member Account. We reserve the right to cancel withdrawals either to enforce a closed-loop policy or to compel the Player to use a specific withdrawal method.
2.2. If Your Member Account is mistakenly credited with winnings that do not belong to You, due to a technical error, error in the pay-tables, human error, or otherwise, the amount will remain Our property and will be deducted from Your Member Account. If You have withdrawn funds that do not belong to You prior to Our awareness of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Us immediately by email.
2.3. The payment manager may conduct additional verification procedures for any cumulative withdrawals exceeding 2,000 EUR (or the equivalent in Your currency), and reserves the right to conduct such verifications for lower payouts as well. Documents for verification including but not limited to all below-mentioned documents should be provided in good quality only and within 14 days since request:
- The list of documents specified in Section 3.2.4 of the Terms of Service;
- Any other documents that we consider necessary in order to complete our checks;
- If you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account and may return to you on request any Deposit funds in your account at the time we placed a lock or restriction on your Member Account, plus any funds deposited after the lock was placed on your Member Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
Account Holders who wish to recover funds held in a closed, locked, or excluded account are advised to contact Customer Support.
2.4. All transactions will be scrutinized to prevent money laundering. The Company is obligated to report any suspicious transaction to the relevant competent authorities. If a Member becomes aware of any suspicious activity related to any of the Games on the Website, it must be reported to the Company immediately. Faro Entertainment N.V. may suspend, block, or close a Member Account and withhold funds as required by the Anti-Money Laundering Legislation. Enhanced due diligence may be conducted for withdrawals of funds not used for wagering.
2.5. Each player must wager their deposit twice before they can withdraw account money without fees. This means that the Player must place bets totaling at least twice the amount of their deposit. If the Player requests a withdrawal before meeting the deposit wagering requirements, the withdrawable money will incur a 10% fee.
2.6. Once a withdrawal request is made, it will remain pending for a period ranging from 0 to 24 hours. Withdrawals are processed daily, including on weekends and bank holidays. However, please be aware that depending on the payment method used, the funds may take a few days to arrive. Details regarding the timing of withdrawals for each payment method are available on the relevant pages of the Websites and may be updated from time to time.
2.7. For any requests or complaints regarding withdrawals or compensations, there is a limited period within which such requests or complaints must be submitted to Us. This limitation period is 14 calendar days.
2.8. Please note that Our products are consumed instantly upon playing. Therefore, We cannot provide returns, refunds, or cancellations of Your service when playing. If You play a game with real money, the money will be deducted from Your player account instantly.
2.9. If You win 50,000 EUR (or the equivalent in Your currency) or more, We reserve the right to divide the payout into ten installments, each consisting of 10 percent of the total amount, paid monthly over 10 months until the full amount is paid out.
2.9.1. The maximum withdrawal amount processed for any given player is 5,000 EUR (or currency equivalent) per week and 15,000 EUR (or currency equivalent) per month since the last withdrawal, unless otherwise specified.
2.9.2. You will not earn any interest on outstanding amounts, and You should not treat the Company as a financial institution.
3. Bonus Terms and Conditions
3.1. Please note that all offers are limited to one per user, IP address, computer device, family, residential address, telephone number, credit or debit card, e-payment account, email address, and environments where computers are shared (university, school, public library, workplace, etc.).
3.2. All promotions are intended for recreational players only, and We may, at our sole discretion, limit the eligibility of players to participate in any promotion.
3.3. Individual promotions may have additional terms and conditions which will either override or contribute to the terms and conditions stated here. Please review all terms and conditions associated with a bonus before participating. If the terms and conditions of the individual promotions conflict with these Bonus Terms and Conditions, the terms of the individual promotions shall apply.
3.4. If You are eligible for a bonus (for example, a login bonus of 3 EUR or a deposit bonus of 100% up to a certain amount), wagering requirements will apply before You are eligible to make any cash-outs of the bonus. The wagering requirements, which can vary, will be displayed upon receiving the bonus. If You request a withdrawal before fulfilling the wagering requirements, Faro Entertainment N.V. will deduct the entire bonus amount before approving any withdrawal.
3.5. Unless otherwise stated, when playing with match bonuses, the bonus amount must be wagered (turned over) 40 times before the bonus funds or associated winnings can be withdrawn.
3.6. After activating bonus spins with a deposit, the Player can play a certain slot for free with the same probability of winning as if betting real money. Following the terms of the promotion, bonus spins will be awarded in the specified game. To start the bonus spins, log into your Member Account and open the specified slot; the game with bonus spins will start automatically.
3.7. Winnings from bonus spins are awarded as bonus money (the size of the wager can vary depending on the promotion and will be specified in the promotion's description). Please note, when wagering winnings from bonus spins, You will first use the money You deposited and then the money You won. Bonus spins have a specific duration period, which will be specified in the description of the promotion. Winnings from bonus spins must also be wagered by the specified date.
3.8. Unless otherwise stated, any Free Spins expire within 10 days if they are not played.
22.214.171.124. Bonus spins may be awarded for one-time use or over several days. If spins are granted for 2 or more days, they will be credited to the Player's account over consecutive days in equal parts. Spins not used on a given day will automatically be forfeited before the next part is credited. This rule applies to all promotions where spins are credited over 2 or more days.
3.9. The maximum winnings/profit from No-Deposit Free Spins, all Free money bonuses (Free Chips), and all additional bonuses to Achievements allowed for withdrawal is limited to €50 or currency equivalent unless stated otherwise.
3.10. Most games contribute towards the wagering requirements, but not all.
3.10.1. Bets placed on the following slots will contribute 70% towards the playthrough requirements: Book Of Pharaon HD, Jack O'Lantern vs The Headless Horseman, Jungle Spirit: Call of the Wild, Secret Of The Stones, Golden Lotus, Lucky Little Devil, Dead or Alive, Devils Delight, Simsalabim, Zombies, Starmania, The Wish Master, Eggomatic, Jack Hammer 2, Jack Hammer, Demolition Squad, Golden, Machine-gun Unicorn, Shaolin Fortunes, Aztec Temple, Wild Girls, Panda Panda, Cash Camel, Magic Mirror Deluxe 2, Immortal Romance, Mega Moolah, Scrooge, Terminator 2, Baron Samedi, Barber Shop Uncut.
3.10.2. Bets placed on the following slots contribute 50% to the playthrough requirement: Book Of Magic, Great Book of Magic, Blood Suckers, Big Bad Wolf, Kings of Chicago, Lucky Wizard, Jackpot 6000, Reel Rush, Castle Builder, Dead or Alive 2, Robin Hood: Shifting Riches, Castle Builder 2, Stardust, Tower Quest, Pearls of India, Dr Fortuno, 1429 Uncharted Seas, Dragons of the North Deluxe.
3.10.3. Wagering on Video Poker, Live Roulette, and Live Blackjack counts for 10% of the wagering requirements. Wagering requirements cannot be fulfilled through any other Table Games.
3.11. Faro Entertainment N.V. reserves the right, at Our own discretion, to impose geographical limitations on individual bonus schemes. Local wagering requirements may be applied. Bonuses/Free Spins at Faro Entertainment N.V. can only be received once per household. Risk-free bets on any games do not qualify for Faro Entertainment N.V.’s wagering requirements.
3.12. The maximum bet allowed when using bonus money should not exceed 5 EUR or the equivalent in your currency (unless stated otherwise) until the wagering requirements for that bonus have been met. Mr.Bet reserves the right to void bets and winnings resulting from bets of larger amounts.
3.13. Bonuses offered by Mr.Bet are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. Mr.Bet reserves the right to investigate, cancel, suspend, or lock any account if bonus abuse is suspected.At Our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
3.14. While playing with an active bonus, engaging in activities that give the User a clearly unfair advantage is prohibited. Such activities include, but are not limited to:
- Delaying game rounds in any game, including free spins and bonus features, to a later time when there are no wagering requirements;
- Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;
- Playing games with bonus money to build up in-game value, losing the bonus funds, and then cashing out on the built-up value during real-money play;
- Collaborating with other players in a syndicate to abuse promotions, deliberately cheating, or other unfair behavior;
- Using multiple accounts to claim a bonus or a free spin offer more than once;
- Exploiting any software or system bug, loophole, fault, error, or failure, including but not limited to, in respect to any game;
- Directly or indirectly influencing the outcome of an event to obtain an unlawful advantage, including using scam tactics or strategies;
- Wagers that have been offered, placed, and/or accepted due to an error, such as a mistake, misprint, technical error, force majeure, or otherwise;
- Players who only make deposits when a bonus is available risk having their winnings from the bonus confiscated, being left with the initial deposited amount of the bonus in question;
- Winnings from Free spin or Bonus features initiated with bonus funds but completed after the bonus has been wagered, lost, or forfeited will be removed.
3.15. Please note that bonus stacking (where multiple deposits are made to claim multiple bonuses before the wagering requirements of the original bonus are met) is prohibited at Mr.Bet. Only one bonus can be claimed at a time. Deposit-related bonuses cannot be "stacked." If it is discovered that bonus stacking has occurred, all bonuses and related winnings may be voided.
3.16. Mr.Bet reserves the right to void any bonuses and/or winnings obtained by violating the Bonus Terms and Conditions or any other fraudulent behavior.
3.17. Betting on sports events or any other events, including e-sports, politics, etc., is only possible with a real money balance.
3.18. Sports betting bonuses can only be claimed if the bets were made on unique sports events. For instance, to receive two sports betting bonuses, you need to place bets on two different sports events. This also applies to bonuses that require making two or more bets. Therefore, always choose different events to qualify for different sports betting bonuses.